Credit card users who feel helpless when dealing with merchants that provide shoddy goods and services should know they have a powerful tool available to them: chargebacks. A chargeback occurs when a credit card holder disputes a charge and the transaction is reversed. People tend to think of chargebacks as remedies for billing errors or...
from NerdWallet
https://www.nerdwallet.com/blog/credit-cards/credit-card-chargebacks/
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