Payoff Inc. Review: Loans to Consolidate Credit Card Debt

Personality matters when it comes to consolidating credit card debt. At least Payoff Inc. thinks so.

The company takes an individualized approach to helping consumers, starting with a free assessment of your “financial personality.” The quiz, designed by eHarmony’s former chief scientist, Galen Buckwalter, asks questions about your financial goals and habits. It may tell you, for example, that you’re a contrarian who rarely reaches out for help and needs to have a little more fun.

“Having this personal insight into your habits is huge,” says Scott Saunders, Payoff’s chief executive officer. “It empowers you to make better financial decisions in the future.”

Payoff also assigns customers a “member advocate” who provides support and financial guidance. For example, if you miss a payment, you won’t be charged a late fee; instead, you can set up a meeting with your advocate to create a payment plan.